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Craftkite

Dashboards

Support metrics dashboard

For support managers who run service levels. Watch ticket volume, first response time and customer satisfaction by team and channel.

Web appStandard
Use this template

Free to sign up. You approve the plan before anything is built.

Support metrics dashboard: the Support health screen

How it works

  1. Support metrics dashboard: the Support health screen

    Step 1 · Support health

    Ticket volume and backlog trend

  2. Support metrics dashboard: the Support health screen

    Step 2 · Support health

    First response and resolution times

  3. Support metrics dashboard: the Support health screen

    Step 3 · Support health

    CSAT score with comments

  4. Support metrics dashboard: the SLA breaches screen

    Step 4 · SLA breaches

    SLA breach tracker

  5. Support metrics dashboard: the Agent workload screen

    Step 5 · Agent workload

    Agent workload table

Start in three steps

  1. Step 1

    Start from this template

    Sign up free and open the template in the studio. Change the description to fit your idea if you like.

  2. Step 2

    Approve the plan

    The agent shows you what it will build: screens, data and features. Nothing is built until you agree.

  3. Step 3

    Test and publish

    The app is built, tested in a real browser and ready to publish on your own address.

More Dashboards templates

Support metrics dashboard — app template · Craftkite