Invoices, refunds and cancelling

Everything about payments is on the Plans & billing page.

Invoices and payment method

1. Under Payments and invoices, every payment is listed with its date, item, status and amount. Click Invoice to download it.
2. Click Manage payment method to update your card or billing details.

Steps to cancel

1. Click Cancel subscription and tell us the main reason (optional, but it helps us).
2. You may be offered an alternative: a discount on your next month, or Pause instead for a few months.
3. Click Cancel at the end of the period. You keep your plan until the date shown.

Changed your mind before that date? Click Keep subscription. A paused subscription resumes on its own, or click Resume subscription.

Refunds

Your first payment can be fully refunded within 14 days, as long as you used less than 20% of the plan’s monthly credits: when you cancel in that window, choose Get a full refund. The plan ends right away. Credits for failed tasks are always refunded automatically, as credits.

If a payment fails

We retry the payment over the following days and tell you each time; your apps keep running meanwhile. Click Update payment method in the banner to fix it. We also remind you before your card expires.